These instructions are valid for the current version. The steps for other versions may vary.

 

“When starting VERIPATROL I receive an “Enter Server Address” window.”

The server processes did not start correctly when the computer was turned On

  1. Click on “Start”, “All programs”, “VIEVU VERIPATROL”
  2. Click on “Server Configuration”
  3. Click on the “MS SQL Instance Name” drop down box and select “VIEVU”
  4. Click “Apply”
  5. Click “Yes” to restart the SQL processes
  6. When the server has been restarted successfully, click “Quit”

Try starting the application again and the login window should now appear. If this does not correct the problem please contact us for assistance.

 

“How do I change the LE3 camera to use local time?”*

1. Click on “Start”, “All programs”, “VIEVU VERIPATROL”

2. Click on “Server Configuration”

3. Click on the “Date/Time Settings”

4. Select “Use Computer’s Time Zone Settings”

5. Click “Ok”

6. Click “Apply”

7. Click “Yes” to restart the Service

8. Click “Ok”

The camera’s Date/Time stamp will be updated during the next assigning or download process.

*Only applies to LE3 cameras. LE2 cameras will remain on GMT.

 

“When downloading videos I receive the error ‘Failed To Mount Camera Storage. Check the Connection’.”

The computer cannot communicate with the camera. Check that the camera is turned on and that all 3 ends of the cable are connected (The small connector connects to the camera and the 2 regular size USB connectors must be connected to the computer).

 

“When I click the “Assign Camera” button I receive the error ‘Failed to detect camera’.”

The computer cannot communicate with the camera. Check that the camera is turned on and that all 3 ends of the cable are connected (The 2 USB ends must be connected to the computer).

 

“When I try to download videos I receive a message saying ‘Camera is not assigned to this server’.”

VidLock security requires each camera to be assigned to the server before video files can be downloaded. This is a security process that will prevent video files from being downloaded to any other VERIPATROL installation. The camera must be assigned in the Admin software before download can occur.

 

“When Assigning a camera I receive a message saying ‘Assigning will erase all video files stored on the camera. Please contact VIEVU if you are receiving this message in error. Erase video files?’

The camera was used to record video prior to being assigned to your installation. This is a security process that will prevent video files from being downloaded to any other VERIPATROL installation. Once the camera has been assigned to a VERIPATROL installation, the videos cannot be downloaded anywhere else.

 

“When I play a video all I see is a black screen.”

The ffdshow codec is not installed on the computer. The ffdshow codec can be downloaded and installed from here.

 

“The Server Setup tab is grayed out.”

In a network installation the server setup tab is only available when accessed from the server. Login to the admin application on the server to view the server setup tab.

 

“How do I store videos on another harddrive or network location?”

The video storage locations are managed from the Server Setup tab in the Admin application. However, each user is assigned to a storage location.

  1. Create the new storage location on the Server Setup tab
    1. On the Server Setup tab click the “New Storage” button at the bottom
    2. You may enter the storage path into the box or click the browse button to select the location. When complete click “OK”. NOTE: If the files will be stored on another computer the service “VIEVU VERIPATROL Server” log on credentials need to be changed to a valid domain account that has read/write permissions. A Windows Domain is required for secure video transport. If an error is received the network path is incorrect or permissions are not setup
  2. Update each user to point to the new storage location.
    1. On the Officer tab double click on the user you wish to change the video storage location for. This will open the “User Settings” window
    2. Remove the check mark next to “Default Storage”
    3. Click the drop down menu and select the new storage location
    4. Click “Ok”

If you need any assistance completing these steps please contact us for assistance.

 

“I receive the error ‘Invalid Credentials’ when trying to log in and I know my username and password are correct.”

The server processes did not start correctly when the computer was turned On

  1. Click on “Start”, “All programs”, “VIEVU VERIPATROL”
  2. Click on “Server Configuration”
  3. Click on the “MS SQL Instance Name” drop down box and select “VIEVU”
  4. Click “Apply”
  5. Click “Yes” to restart the SQL processes
  6. When the server has been restarted successfully, click “Quit”

Try logging in again and the password should be accepted.

 

“How do I change the video retention policy on the server?”

The retention policy is modified in the Admin Application.

  1. Login to the Admin Application
  2. Click on the “Server Setup” tab at the top
  3. Click on the “Retention Period” button
  4. Change the “By default store files for:” box to reflect the number of days videos should be stored for. The retention policy can be set to any whole number of days from 1-99999
  5. Click “Ok”
  6. Click “Yes” to restart the SQL processes
  7. When the server has been restarted successfully, click “Ok”

 

“Videos are showing a ‘Digital Signature Invalid’ signature in the Admin application.”

Digital Signatures will only be valid for a camera when the officer who uploaded the video is the same user that the camera is assigned to. If the video was uploaded from a different username than the one the camera is assigned to, the signature will be invalid.

 

“Videos are showing a ‘PVR-LE Unsupported’ signature in the Admin application.”

Digital Signatures are only available for videos uploaded from a LE2 or LE3 camera.

 

“How do I mark a video to never be deleted?”

From the Admin or Client application, click on the “Add Details” button. Place a check mark in the “Never Delete this Video” box and click Apply.