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Current Job Openings:


Technical Support Analyst

Status: Full Time, Employee
Career Level: Experienced (1-5 years)
Location: Seattle, WA
Education Level: Bachelor’s Degree or 3 years prior experience in customer service/technical support.


This position provides technical support to customers, vendors, and retail partners via phone and email. This includes troubleshooting general product and software issues, facilitating returns and documenting resolution steps. This position’s primary responsibility is to assist in all technological aspects of customer service.


Duties and Responsibilities:

  • Respond to requests for technical assistance via phone and email
  • Diagnose and resolve technical hardware and software issues
  • Research problems and questions using available information resources
  • Identify and escalate situations requiring urgent attention
  • Track problems, requests and resolutions
  • Issue and process RMA returned products
  • Other duties may be assigned

Key Competencies:

  • Verbal and written communication
  • Problem analysis and resolution
  • Attention to detail
  • Ability to work independently with, or without, direct supervision


  • Advanced knowledge of Microsoft operating systems ( XP, Vista, 7, 8 ) and Microsoft Office 
  • Familiarity with Microsoft Server 2003, 2008 and 2012. Experience a plus. 
  • Familiarity with Microsoft SQL Server 2005, 2008 and 2012. Experience a plus. 
  • Experience with webpage programing using HTML, JavaScript and CSS.
  • A+ Certification is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Please submit resumes to



Regional Sales Manager – Public Safety Sales

Status: Full Time, Employee
Career Level: Experienced (Public Safety Sales) or equivalent
Location: Seattle, Washington
Education Level: Bachelor’s Degree


Duties and Responsibilities:

Direct Sales

    • Prospecting, such as cold calling and the use of other conventional methods
    • Support and education of department personnel during evaluations
    • Contact and follow up with current customer base
    • In person and web based sales presentations

Channel Partner Management

    • Training of channel partners sales team
    • Support of channel partners sales activities


  • Ability to accurately forecast sales
  • Computer Skills – Experienced with the use of Microsoft Outlook, Word and Excel Programs
  • Ability to maintain records in company CRM, experience with NetSuite CRM a plus.
  • Previous law enforcement or public safety experience a plus.
  • Must be a team player

Please submit resumes to