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VIEVU | A BRAND OF SAFARILAND is seeking hands-on, customer-focused professionals to join the leading provider of 21st century policing technology solutions including the world’s first holster and camera auto-activation system, the industry’s only 4th generation body worn camera, and the first video storage and evidence management software built on Microsoft Azure. We offer a competitive compensation and benefits package.  Safariland is an Equal Opportunity Employer and participates in E-Verify.

 

Technical Support Analyst

Status: Full Time, Employee
Career Level: Experienced (1-5 years)
Location: Seattle, WA
Education Level: Bachelor’s Degree or prior experience in customer service/technical support.

 

You will provide technical support to customers, vendors, and retail partners via phone and email. This includes troubleshooting general product and software issues, facilitating returns and documenting resolution steps. This position’s primary responsibility is to assist in all technological aspects of customer service.

 

What you’ll be doing:

  • Respond to requests for technical assistance via phone and email
  • Diagnose and resolve technical hardware and software issues
  • Research problems and questions using available information resources
  • Identify and escalate situations requiring urgent attention
  • Track problems, requests and resolutions
  • Issue and process Return Merchandise Authorizations (RMAs) for returned products
  • Flexible supporting a 24 X 7 X 365 operation
  • Other duties may be assigned 
 

What we want to see in your background:

  • Strong verbal and written communication
  • Customer service support  
  • Problem analysis and resolution
  • Attention to detail
  • Ability to work independently with, or without, direct supervision+
  • Advanced knowledge of Microsoft operating systems (XP, Vista, 7, 8 ) and Microsoft Office            
  • Familiarity with Microsoft Server 2003, 2008 and 2012. Experience a plus. 
  • Familiarity with Microsoft SQL Server 2005, 2008 and 2012. Experience a plus. 
  • A+ Certification is a plus.

 

We have a fun and energetic workplace, and look forward to seeing what you can add to that!

 

VIEVU is an EOE

 

Please submit resumes to jim.henry@vievu.com.

 

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