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VIEVU | A BRAND OF SAFARILAND is seeking hands-on, customer-focused professionals to join the leading provider of 21st century policing technology solutions including the world’s first holster and camera auto-activation system, the industry’s only 4th generation body worn camera, and the first video storage and evidence management software built on Microsoft Azure. We offer a competitive compensation and benefits package.  Safariland is an Equal Opportunity Employer and participates in E-Verify.

 

Technical Support Analyst

Status: Full Time, Employee
Career Level: Experienced (1-5 years)
Location: Seattle, WA
Education Level: Bachelor’s Degree or 3 years prior experience in customer service/technical support.

 

This position provides technical support to customers, vendors, and retail partners via phone and email. This includes troubleshooting general product and software issues, facilitating returns and documenting resolution steps. This position’s primary responsibility is to assist in all technological aspects of customer service.

 

Duties and Responsibilities:

  • Respond to requests for technical assistance via phone and email
  • Diagnose and resolve technical hardware and software issues
  • Research problems and questions using available information resources
  • Identify and escalate situations requiring urgent attention
  • Track problems, requests and resolutions
  • Issue and process RMA returned products
  • Other duties may be assigned

Key Competencies:

  • Verbal and written communication
  • Problem analysis and resolution
  • Attention to detail
  • Ability to work independently with, or without, direct supervision

Qualifications:

  • Advanced knowledge of Microsoft operating systems ( XP, Vista, 7, 8 ) and Microsoft Office 
  • Familiarity with Microsoft Server 2003, 2008 and 2012. Experience a plus. 
  • Familiarity with Microsoft SQL Server 2005, 2008 and 2012. Experience a plus. 
  • Experience with webpage programing using HTML, JavaScript and CSS.
  • A+ Certification is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Please submit resumes to angie.corwin@vievu.com.

 

 


Regional Sales Manager – Public Safety Sales

Status: Full Time, Employee
Career Level: Experienced (Public Safety Sales) or equivalent
Location: Seattle, Washington
Education Level: Bachelor’s Degree

 

Duties and Responsibilities:

Direct Sales

    • Prospecting, such as cold calling and the use of other conventional methods
    • Support and education of department personnel during evaluations
    • Contact and follow up with current customer base
    • In person and web based sales presentations

Channel Partner Management

    • Training of channel partners sales team
    • Support of channel partners sales activities

Qualifications:

  • Ability to accurately forecast sales
  • Computer Skills – Experienced with the use of Microsoft Outlook, Word and Excel Programs
  • Ability to maintain records in company CRM, experience with NetSuite CRM a plus.
  • Previous law enforcement or public safety experience a plus.
  • Must be a team player

Complete an Application Online Today to be considered for our Regional Sales Manager position.

 

 


Implementation Manager 

Status: Full Time, Employee
Career Level: Entry to Mid-Level Career
Location: Seattle, Washington
Education Level: Bachelor’s Degree

 

Leveraging your strong technical and white-glove customer service aptitude, you’ll be responsible for the successful deployment of VIEVU’s body worn camera and evidence management system during the police agency’s test & evaluation and rollout stages. 

 

Responsibilities:

  • Manage all project tasks including schedules, budgets, and internal / external resources, to ensure VIEVU is delivered within both time and cost constraints
  • Play a critical role in optimizing the agency’s trouble-free, test & evaluation experience
  • Serve as a technical subject matter expert during the lifecycle of the sales engagement including providing RFP support, delivering onsite and remote product presentations, creating materials and facilitating product training, and collecting customer feedback
  • Domestic travel to client sites and trade events required

Experience / Skills:

  • Quick learner and strong comfort level with wearables, software, and mobile applications
  • Flawlessly multi-task and manage multiple resources across concurrent client implementation projects
  • Deliver engaging group and 1:1 presentation skills to ensure optimal end-user product knowledge 
  • Transparent communication both internally and to the client on project status is critical
  • Previous project management experience with the deployment of software-as-a-service platform is ideal, but willing to coach the right individuals with strong computer/technology, communication and organizational skills
  • Familiarity with Microsoft Project, Salesforce, and NetSuite
  • Ability to domestically travel to client sites and trade events

Please submit resumes to angie.corwin@vievu.com.

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